- Digital communications platform Eltropy has acquired video banking firm POPi/o.
- Monetary phrases of the deal had been undisclosed.
- With right this moment’s acquisition, Eltropy now helps greater than 400 Credit score Unions attain their members through digital channels.
Digital communications platform Eltropy introduced it has acquired video banking skilled POPi/o. Monetary phrases of the deal had been undisclosed.
Eltropy expects the acquisition will strengthen its digital communications platform which allows monetary establishments to interact in digital channels, reminiscent of social media, in a compliant method. Immediately’s acquisition provides 100 credit score union shoppers to Eltropy’s roster. The corporate now helps greater than 400 credit score unions attain their members through digital channels.
POPi/o presents banks a variety of communication applied sciences starting from high-tech to high-touch. The Utah-based firm presents automated chatbot expertise, video assist from an in-branch specialist, and collaboration instruments reminiscent of co-browse, video test deposit, id verification, doc sharing, and e-sign.
“By becoming a member of forces with POPi/o, we’re empowering credit score unions to construct strong digital department capabilities and serve members anytime, anyplace, within the channel of their alternative,” Eltropy Co-Founder and CEO Ashish Garg. “Our world-class digital communications platform helps credit score unions ship on the promise of digital transformation — bettering on-line and in-branch experiences for members and permitting for extra speedy enlargement in new markets with out the necessity for a bodily presence.”
Based in 2013, Eltropy presents credit score unions to assist them attain their clients the place they’re. Leveraging POPi/o’s expertise, Eltropy will supply shoppers automated, AI-driven textual content messaging, video banking, safe chat and chatbots, co-browsing, display screen sharing, video test deposit, and extra. Along with offering compliance in these digital capabilities, Eltropy additionally presents communication analytics that present insights into member engagement.
“All through my profession, I’ve been targeted on the buyer expertise whereas creating monumental worth to monetary establishments,” stated POPi/o Founder and Chairman Gene Pranger. “By way of the merger of POPio’s Video Banking and Eltropy’s subtle digital communications platform, we can fulfill each goals.”
Earlier this spring, Eltropy celebrated the milestone of partnering with greater than 300 credit score unions throughout the U.S. And in April, Eltropy built-in with monetary companies software program supplier MeridianLink to assist the corporate present textual content messaging capabilities, safe doc assortment and sync, and on the spot notifications from inside its platform. Eltropy most not too long ago demoed at FinovateSpring 2018.
Photograph by Helena Lopes on Unsplash